If, within 30 days of receipt of an item, you would like to return an item, please contact us before returning it. We will give you the option of receiving credit, refund or exchange of the returned item. Original shipping costs cannot be refunded or credited and all return shipping must be payed by customer unless the return is due to damage in transit or is a defective item. On items custom made-to-order, refunds will be credited after the returned item has been resold. For standard returns, customer is responsible for insuring item during return shipping. If an uninsured item is damaged during return delivery to Mesquite Valley Woodcrafts, a 35% restocking fee will incure.Rush order charges are non-refundable. If an order is cancelled after the item is shipped, there will be a 20% restocking fee. In addition a retracing fee may be assesed by UPS which Mesquite Valley Woodcrafts will pass on to the customer. If you have any questions, please contact us at 254-307-8624.

For Custom Orders: Since most of our products are made to order, once an order has been placed for an item, there is a 5% non-refundable charge for any canceled order after 24 hours that is not due to item availability.

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us at mesquitevalley@yahoo.com or 254-307-8624

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the state of Texas, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Texas courts located in McLennan county, Texas, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

At Mesquite Valley Woodcrafts, we are committed to providing you with the highest quality products available and continually strive to perfect our products and work methods. If at any time within five (5) years after the purchase of one of our products, please contact us and we will work with you to resolve the problem. This warranty does not include incidental or consequential damages, or uninsured return shipping damages. This warranty is void if the item(s) were damaged due to heat or excess moisture or food stains. Please note the following specifications below.

Product Disclaimer: The proper safety precautions that should be taken with any of our products are the sole responsibility of the customer and in no way shall Mesquite Valley Woodcrafts or any of its related companies or employees be responsible for loss, incidental damage, injury or death related to the use of its products, to the maximum extent alowed by law.

Lumber: All lumber is a natural product and has unique character to each piece. Certain figure and grain can by no means be guaranteed. With mesquite, natural cracks and other voids may be present. Please ask for details.

Shipping Claims: All orders that we ship out valued over $25 are insured. Please inspect the carton’s contents before accepting package. If the box shows any signs of damage, or appears to have been opened, have the delivery driver make a written damage claim BEFORE leaving. This is the customer's sole responsibility, and failure to do this limits Mesquite Valley Woodcraft's liability for the package. Please DO NOT allow the driver to take the package back with them until you have contacted us about the problem and we have issued a damaged item authorization. If an order is found to be damaged, you must contact Mesquite Valley Woodcrafts within 72 hrs. of receipt. After you contact us, we will contact the carrier and arrange for the item to be picked up at your address and will notify when to expect pickup. Original box and packaging must be used or included with damaged item or claim cannot be processed. Upon notification of damage, we will give the customer the option to receive an identical item, obtain credit, or refund the purchase price.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Got questions? E-mail us at mesquitevalley@yahoo.com

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